Terms & Conditions
ArtTravels is the trading name of ArtTravels® which is a company registered in England and Wales. We are based in London. Our Art-Line offer services of the ArtJournal, the ArtDestination, the ArtHistory, the ArtBoutique, the ArtBuy, and soon the ArtManagment program.
The following terms and conditions will apply between you and ArtTravels' ArtBoutique and do not affect your statutory rights. If you do not accept these terms and conditions, you must not use this website or services. Your continued use of this website constitutes acceptance of these terms and conditions.
These terms and conditions are to be read in conjunction with the relevant part of the website relating to the particular product(s) in question, which are hereby deemed incorporated herein; these include, without limitation, product descriptions, prices and specifications, and any care guidelines both for their use and storage.
These terms and conditions are governed by the laws of England and Wales and any dispute connected with this site is subject to the exclusive jurisdiction of the English courts. ArtTravels may change these terms and conditions from time to time. We shall try to notify visitors to the site of any material changes, but you are advised to check back from time to time to confirm the latest version; you will be bound by changes even if you do not revisit this page to check for any updates.
ArtTravels dispatches orders every working day. Working days are Monday to Friday, excluding Bank Holidays. Standard Delivery takes between 3 and 5 working days to most areas of mainland Britain. We also offer Next Day and Same Day delivery options were available.
We will send an email to the address you provided on registration (as may be updated) when your order has been dispatched, including any information on how to track your order.
Delivery notes are passed onto the courier to assist them in delivering your order. They are not instructions that the courier will always follow.
We insure each purchase during the time it is in transit until it is delivered to the specified delivery address. Once your order has been delivered to the specified delivery address, the contract between ArtTravels and yourself will be marked as fulfilled and the responsibility from that stage has transferred onto you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by ArtTravels and transfer of responsibility in the same way.
Our couriers can deliver to certain destinations without collecting a signature. If this option applies to your delivery address, you can update your preference on the shipping page at the checkout by entering a delivery note before proceeding to purchase. By instructing the courier to leave your order in a safe place, you agree to our terms and conditions and take full responsibility for any loss or damage that may occur.
ArtTravels does not accept any liability for failure or delay in delivering goods or for any damage or defect to goods, in each case, that is caused by any event or circumstance beyond its reasonable control.
If for any reason, you wish to return a product bought from ArtTravels, your statutory rights are not affected. Under the Distance Selling Regulations, we will issue a full refund for any item(s), excluding delivery charges, provided you return your order to us at the address provided in an unused and unopened condition and let us know by email at firstname.lastname@example.org within 14 working days from the day following delivery of your order. The returns form must be completed and included in the return package.
In the case of a damaged item(s), you must inform us within 3 days of receipt of the item, otherwise, we will deem you to have accepted them and will not accept a return. In the case of faulty item(s), you must inform us within 7 days of receipt of the item, otherwise, we will deem you to have accepted them and will not accept a return.
Your item(s) must have been stored in appropriate conditions and should be returned in a resalable state: unopened and unused with the original presentation box, with protective packaging and any cards or tags included. If you purchased a set, you will need to return all pieces in the set for a full refund. We cannot accept any partial set returns for a refund.
On receiving the returned item(s), we will either accept or decline your return. Item(s) that do not meet our returns policy will be declined and sent back to you at the original delivery address. Returns that are accepted will be refunded to the original payment method (excluding the initial delivery cost). If you are unsure or would like further clarification please contact us.
Items are returned at the customer’s risk. For larger items such as easels, boards and print racks, we recommend insuring your return and that you obtain a free Certificate of Posting as we cannot be held responsible for any returns that arrive damaged or lost in transit. We cannot accept any further liability.
Please allow up to 28 days from the day we receive the returned item(s) for refunds to be processed.
International & EU Delivery
We have temporarily paused orders to EU & International destinations whilst we upgrade our systems to meet the new export rules. We are working hard to keep this break as short as possible so we can be back up and running as soon as possible.
Thank you for your patience.
UK Delivery Information
Free delivery to all around UK until further notice.
We’ll send you an email when we dispatch your goods. Please email our customer care team for your tracking number. You can also track the progress of your order on the website under My Account.
We endeavour to ensure we meet our promised delivery times however, on occasion, there may be delays outside of our control. This can be due to demand during busy periods such as Sale & Christmas, as well as external courier delays, adverse weather and traffic delays. We will try our best to communicate known issues at point of order or as they arise, but cannot be held liable for any delays or failure to deliver which are beyond our control. This does not affect your statutory rights, and should you have any other queries or problems with your order do not hesitate to contact our friendly Customer Care team.
Of course, we understand if you have to cancel an item. Please let us know as soon as possible by contacting our Customer Care team email@example.com we have limited time to do so. If we cannot cancel your order then you can return it for a full refund within 30 days.
ArtBoutique BANK HOLIDAY
Customer services will not be open on Bank Holiday, and there will be no deliveries/collections on this day.
ArtBoutique SPILT PACKAGES
Whilst we make every effort to ship your items together there may be occasions where we need to divide your order into multiple shipments. This is mostly due to product shape and size, and to ensure the safe and secure delivery of your materials. Our couriers aim to deliver your full order on the same date however, they may arrive at different times. Should you have any other queries or problems with your order do not hesitate to contact our friendly Customer Care team.
for networking and collaboration enquiries email:
for any enquires about our online art supply shop email us at:
ArtHistory & ArtJournal
for any enquiries about articles and our journal, as well as our social media please email:
ArtBuy & ArtManagment
for artists wanting to join our management agency and for art collectors please feel free to contact: