Terms & Conditions
ArtTravels is the trading name of ArtTravels® which is a company registered in England and Wales based in London. Our Art-Line offer services of the ArtJournal, the ArtDestination, the ArtHistory, the ArtBoutique, the ArtBuy, and soon the ArtManagment program.
The following terms and conditions will apply between you and ArtTravels' ArtBoutique and do not affect your statutory rights. If you do not accept these terms and conditions, you must not use this website or services. Your continued use of this website constitutes acceptance of these terms and conditions.
These terms and conditions are to be read in conjunction with the relevant part of the website relating to the particular product(s) in question, which are hereby deemed incorporated herein; these include, without limitation, product descriptions, prices and specifications, and any care guidelines both for their use and storage.
These terms and conditions are governed by the laws of England and Wales and any dispute connected with this site is subject to the exclusive jurisdiction of the English courts. ArtTravels may change these terms and conditions from time to time. We shall try to notify visitors to the site of any material changes, but you are advised to check back from time to time to confirm the latest version; you will be bound by changes even if you do not revisit this page to check for any updates.
ArtTravels makes every effort to keep this site up to date, but cannot guarantee its accuracy. ArtTravels reserves the right at any time and without prior notice to make changes and corrections to the site or to make parts or all of it unavailable.
ArtTravels is not liable for any loss or damages suffered as a result of any use of this site or of any products ordered on it and accepts no responsibility for the effect that use of this site has upon your computer. ArtTravels cannot vouch for the suitability or accuracy of the content of any other sites linked to by this site, and you use them at your own risk. Any reference to linked sites or to third-party companies, products or services by name does not constitute or imply its endorsement by ArtTravels.
Unless otherwise stated, the contents of this website are copyrighted materials of ArtTravels. All rights are reserved. They may not be used, transmitted or reproduced without the prior written permission of ArtTravels, other than the downloading and temporary storage of pages where indicated, for the sole purpose of individual viewing on a standalone PC or monitor, and printing for the use of an individual. They may not be further reproduced, copied or transmitted in any way. You may not reproduce any other part of the website including the structure, style and program code.
By registering with ArtTravels, you guarantee that you are at least 18 years old and that the information you supply is true and accurate; you agree to notify us as soon as possible of any changes by email. You may request that ArtTravels stop using your information to send you the ArtTravels email newsletter. By registering, you also agree that you are responsible for your account security, your password and any activities on your account. You agree to notify us of any unauthorised use of your name or password that comes to your attention. ArtTravels cannot be held responsible if you do not protect your password or account.
ArtTravels complies fully with all relevant Data Protection and consumer legislation and treats all personal information as fully confidential. We collect your personal information (for example, your name, email address etc) when you subscribe to our mailing list, enter competitions and provide feedback; when you place orders, we collect your name, email and delivery address and payment details, to service your order. Personal information is stored on secure servers, and details such as credit card, name and address are encrypted. ArtTravels complies with Tier 1 PCI (Payment Card Industry), which guarantees the highest level of security and protection of customer information.
ArtTravels will not share your details with third parties unless you give us permission to do so. However, to perform credit-card transactions and fulfil orders, ArtTravels uses reputable third-party banking and distribution institutions. These carefully selected companies receive only the information needed to verify and authorise payment cards and to process orders and are under strict legal obligations to keep all personal information private.
Orders will be charged to your account on dispatch of goods. All credit and charge-card payments are subject to checks and authorisation by the card issuer; if the issuer does not authorise payment, your order will be cancelled and ArtTravels will not be liable for any delay or non-delivery.
Please note that stock levels shown on the website are a guide only, that product colour may be different from that shown due to variation caused by your computer screen or device, and that any colour swatches provided are supplied as a guide only. In the rare event that a product ordered has been listed with incorrect details or is supplied to ArtTravels in different packaging than shown, we’ll inform you prior to dispatch and ask you to confirm your order or cancel it. If we cannot get hold of you, we will cancel the order and will either not take payment from you or give you a full refund, as applicable.
We reserve the right to refuse an order at our discretion, and cannot be held liable for withdrawing any goods, materials or content from the site.
ArtBoutique DAMAGED PRODUCT
We do make every effort to ensure your order is delivered in good condition however, occasionally some products can get damaged during delivery so we please ask you inspect your order upon receipt.
If your order has arrived damaged, you must email us photos within 3 days of receiving your order.
If an item in your order is faulty, you must email us photos within 7 working days.
Please email clear photos to us, including photos of how the box arrived at email@example.com and we will get back to you as soon as we can to resolve this.
If you have owned your item for longer than the above, we will deem your order as accepted.
Of course, we understand if you have to cancel an item. Please let us know as soon as possible by contacting our Customer Care team firstname.lastname@example.org we have limited time to do so. If we cannot cancel your order then you can return it for a full refund within 30 days.
ArtBoutique PROMOTIONAL CODES
Promotional Codes are valid only with new orders placed online and for a limited period of time according to the expiry date displayed. Only one Promotional Code may be used per order, and they are not valid in conjunction with any other promotion or on sale or discounted items. ArtTravels reserves the right to refuse orders if it deems a Promotional Code is invalid.
For returns of items purchased using a Promotional Code, refunds will be given for the price paid after the discount is applied. Promotional Code discounts will not apply to replacement items; instead, if the offer is still valid, you should place a new order using the original Promotional Code.
Offers for Free Standard Delivery do not apply to Next Working Day Delivery.
ArtBoutique GIFT CERTIFICATES
ArtTravels' ArtBoutique Gift Certificates are non-transferable, valid for one year from the date of issue and are only redeemable on the ArtTravels website and in stores. They cannot be redeemed for cash. After a purchase has been made, any balance remaining will be retained as a credit with ArtTravels.co.uk, to be used for future orders. Refunds for items purchased using ArtTravels' ArtBoutique Online Shop Gift Certificates will be in the form of credit with ArtTravels.co.uk. This does not affect your statutory rights.
Should a customer qualify for a free sample, these will be automatically added to their basket and no extra cost or charge. Samples are subject to availability and while stocks last.
Free samples are limited to one per customer.
for networking and collaboration enquiries email:
for any enquires about our online art supply shop email us at:
ArtHistory & ArtJournal
for any enquiries about articles and our journal, as well as our social media please email:
ArtBuy & ArtManagment
for artists wanting to join our management agency and for art collectors please feel free to contact: