RETURNS
Terms & Conditions

ArtTravels is the trading name of ArtTravels™ which is a company registered in England and Wales. We are based in London. Our Art-Line offer services of the ArtJournal, the ArtDestination, the ArtHistory, the ArtBoutique, the ArtBuy, and soon the ArtManagment program.

The following terms and conditions will apply between you and ArtTravels' ArtBoutique and do not affect your statutory rights. If you do not accept these terms and conditions, you must not use this website or services. Your continued use of this website constitutes acceptance of these terms and conditions.

These terms and conditions are to be read in conjunction with the relevant part of the website relating to the particular product(s) in question, which are hereby deemed incorporated herein; these include, without limitation, product descriptions, prices and specifications, and any care guidelines both for their use and storage. 

 

These terms and conditions are governed by the laws of England and Wales and any dispute connected with this site is subject to the exclusive jurisdiction of the English courts. ArtTravels may change these terms and conditions from time to time. We shall try to notify visitors to the site of any material changes, but you are advised to check back from time to time to confirm the latest version; you will be bound by changes even if you do not revisit this page to check for any updates.

1

ArtBoutique RETURNS

If for any reason, you wish to return a product bought from ArtTravels, your statutory rights are not affected. Under the Distance Selling Regulations, we will issue a full refund for any item(s), excluding delivery charges, provided you return your order to us at the address provided in an unused and unopened condition and let us know by email at arttravels.boutique@gmail.com within 14 working days from the day following delivery of your order. The returns form must be completed and included in the return package.

In the case of a damaged item(s), you must inform us within 3 days of receipt of the item, otherwise, we will deem you to have accepted them and will not accept a return. In the case of faulty item(s), you must inform us within 7 days of receipt of the item, otherwise, we will deem you to have accepted them and will not accept a return.

 

Your item(s) must have been stored in appropriate conditions and should be returned in a resalable state: unopened and unused with the original presentation box, with protective packaging and any cards or tags included. If you purchased a set, you will need to return all pieces in the set for a full refund. We cannot accept any partial set returns for a refund.

On receiving the returned item(s), we will either accept or decline your return. Item(s) that do not meet our returns policy will be declined and sent back to you at the original delivery address. Returns that are accepted will be refunded to the original payment method (excluding the initial delivery cost). If you are unsure or would like further clarification please contact us. 

Items are returned at the customer’s risk. For larger items such as easels, boards and print racks, we recommend insuring your return and that you obtain a free Certificate of Posting as we cannot be held responsible for any returns that arrive damaged or lost in transit. We cannot accept any further liability.

Please allow up to 28 days from the day we receive the returned item(s) for refunds to be processed.

Important Information

If for any reason, you wish to return a product bought from ArtTravels, your statutory rights are not affected under the Distance Selling Regulations.

Items are returned at the customer’s own expense and risk. For larger items such as easels, boards and print racks, we recommend insuring your return and that you obtain a free Certificate of Posting as we cannot be held responsible for any returns that arrive damaged or fail to arrive.

Please don’t hesitate to contact our friendly customer care team if you would like further information or clarification, who will be happy to help. 

2

ArtBoutique BANK HOLIDAY

Customer services will not be open on Bank Holiday, and there will be no deliveries/collections on this day.

3

ArtBoutique DAMAGED PRODUCT

We do make every effort to ensure your order is delivered in good condition however, occasionally some products can get damaged during delivery so we please ask you inspect your order upon receipt.

If your order has arrived damaged, you must email us photos within 3 days of receiving your order.

If an item in your order is faulty, you must email us photos within 7 working days.

Please email clear photos to us, including photos of how the box arrived at arttravels.boutique@gmail.com and we will get back to you as soon as we can to resolve this.

If you have owned your item for longer than the above, we will deem your order as accepted.

ArtTravels
CONTACT

ArtTravels

for networking and collaboration enquiries email:

 arttravels.szafoni@gmail.com 

ArtBoutique

for any enquires about our online art supply shop email us at:

 arttravels.boutique@gmail.com 

ArtHistory & ArtJournal

for any enquiries about articles and our journal, as well as our social media please email:

 arttravels.journal@gmail.com 

 

ArtBuy & ArtManagment

for artists wanting to join our management agency and for art collectors please feel free to contact:

 artmanagment.arttravels@gmail.com