Terms & Conditions
ArtTravels is the trading name of ArtTravels® which is a company registered in England and Wales based in London. Our Art-Line offer services of the ArtJournal, the ArtDestination, the ArtHistory, the ArtBoutique, the ArtBuy, and soon the ArtManagment program.
The following terms and conditions will apply between you and ArtTravels and do not affect your statutory rights. If you do not accept these terms and conditions, you must not use this website or services. Your continued use of this website constitutes acceptance of these terms and conditions.
These terms and conditions are to be read in conjunction with the relevant part of the website relating to the particular product(s) in question, which are hereby deemed incorporated herein; these include, without limitation, product descriptions, prices and specifications, and any care guidelines both for their use and storage.
These terms and conditions are governed by the laws of England and Wales and any dispute connected with this site is subject to the exclusive jurisdiction of the English courts. ArtTravels may change these terms and conditions from time to time. We shall try to notify visitors to the site of any material changes, but you are advised to check back from time to time to confirm the latest version; you will be bound by changes even if you do not revisit this page to check for any updates.
ArtTravels makes every effort to keep this site up to date, but cannot guarantee its accuracy. ArtTravels reserves the right at any time and without prior notice to make changes and corrections to the site or to make parts or all of it unavailable.
ArtTravels is not liable for any loss or damages suffered as a result of any use of this site or of any products ordered on it and accepts no responsibility for the effect that use of this site has upon your computer. ArtTravels cannot vouch for the suitability or accuracy of the content of any other sites linked to by this site, and you use them at your own risk. Any reference to linked sites or to third-party companies, products or services by name does not constitute or imply its endorsement by ArtTravels.
Unless otherwise stated, the contents of this website are copyrighted materials of ArtTravels. All rights are reserved. They may not be used, transmitted or reproduced without the prior written permission of ArtTravels, other than the downloading and temporary storage of pages where indicated, for the sole purpose of individual viewing on a standalone PC or monitor, and printing for the use of an individual. They may not be further reproduced, copied or transmitted in any way. You may not reproduce any other part of the website including the structure, style and program code.
By registering with ArtTravels, you guarantee that you are at least 18 years old and that the information you supply is true and accurate; you agree to notify us as soon as possible of any changes by email. You may request that ArtTravels stop using your information to send you the ArtTravels email newsletter. By registering, you also agree that you are responsible for your account security, your password and any activities on your account. You agree to notify us of any unauthorised use of your name or password that comes to your attention. ArtTravels cannot be held responsible if you do not protect your password or account.
ArtTravels complies fully with all relevant Data Protection and consumer legislation and treats all personal information as fully confidential. We collect your personal information (for example, your name, email address etc) when you subscribe to our mailing list, enter competitions and provide feedback; when you place orders, we collect your name, email and delivery address and payment details, to service your order. Personal information is stored on secure servers, and details such as credit card, name and address are encrypted. ArtTravels complies with Tier 1 PCI (Payment Card Industry), which guarantees the highest level of security and protection of customer information.
ArtTravels will not share your details with third parties unless you give us permission to do so. However, to perform credit-card transactions and fulfil orders, ArtTravels uses reputable third-party banking and distribution institutions. These carefully selected companies receive only the information needed to verify and authorise payment cards and to process orders and are under strict legal obligations to keep all personal information private.
Orders will be charged to your account on dispatch of goods. All credit and charge-card payments are subject to checks and authorisation by the card issuer; if the issuer does not authorise payment, your order will be cancelled and ArtTravels will not be liable for any delay or non-delivery.
Please note that stock levels shown on the website are a guide only, that product colour may be different from that shown due to variation caused by your computer screen or device, and that any colour swatches provided are supplied as a guide only. In the rare event that a product ordered has been listed with incorrect details or is supplied to ArtTravels in different packaging than shown, we’ll inform you prior to dispatch and ask you to confirm your order or cancel it. If we cannot get hold of you, we will cancel the order and will either not take payment from you or give you a full refund, as applicable.
We reserve the right to refuse an order at our discretion, and cannot be held liable for withdrawing any goods, materials or content from the site.
ArtTravels dispatches orders every working day. Working days are Monday to Friday, excluding Bank Holidays. Standard Delivery takes between 3 and 5 working days to most areas of mainland Britain. We also offer Next Day and Same Day delivery options were available.
We will send an email to the address you provided on registration (as may be updated) when your order has been dispatched, including any information on how to track your order.
Delivery notes are passed onto the courier to assist them in delivering your order. They are not instructions that the courier will always follow.
We insure each purchase during the time it is in transit until it is delivered to the specified delivery address. Once your order has been delivered to the specified delivery address, the contract between ArtTravels and yourself will be marked as fulfilled and the responsibility from that stage has transferred onto you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by ArtTravels and transfer of responsibility in the same way.
Our couriers can deliver to certain destinations without collecting a signature. If this option applies to your delivery address, you can update your preference on the shipping page at the checkout by entering a delivery note before proceeding to purchase. By instructing the courier to leave your order in a safe place, you agree to our terms and conditions and take full responsibility for any loss or damage that may occur.
ArtTravels does not accept any liability for failure or delay in delivering goods or for any damage or defect to goods, in each case, that is caused by any event or circumstance beyond its reasonable control.
International & EU Delivery
We have temporarily paused orders to EU & International destinations whilst we upgrade our systems to meet the new export rules. We are working hard to keep this break as short as possible so we can be back up and running as soon as possible.
Thank you for your patience.
UK Delivery Information
Free delivery to all until further notice.
We’ll send you an email when we dispatch your goods. Please email our customer care team for your tracking number. You can also track the progress of your order on the website under My Account.
If for any reason, you wish to return a product bought from ArtTravels, your statutory rights are not affected. Under the Distance Selling Regulations, we will issue a full refund for any item(s), excluding delivery charges, provided you return your order to us at the address provided in an unused and unopened condition and let us know by email at email@example.com within 14 working days from the day following delivery of your order. The returns form must be completed and included in the return package.
In the case of a damaged item(s), you must inform us within 3 days of receipt of the item, otherwise, we will deem you to have accepted them and will not accept a return. In the case of faulty item(s), you must inform us within 7 days of receipt of the item, otherwise, we will deem you to have accepted them and will not accept a return.
Your item(s) must have been stored in appropriate conditions and should be returned in a resalable state: unopened and unused with the original presentation box, with protective packaging and any cards or tags included. If you purchased a set, you will need to return all pieces in the set for a full refund. We cannot accept any partial set returns for a refund.
On receiving the returned item(s), we will either accept or decline your return. Item(s) that do not meet our returns policy will be declined and sent back to you at the original delivery address. Returns that are accepted will be refunded to the original payment method (excluding the initial delivery cost). If you are unsure or would like further clarification please contact us.
Items are returned at the customer’s risk. For larger items such as easels, boards and print racks, we recommend insuring your return and that you obtain a free Certificate of Posting as we cannot be held responsible for any returns that arrive damaged or lost in transit. We cannot accept any further liability.
Items are returned at the customer’s own risk and we cannot accept liability for any returns damaged or lost in transit. Your order must be returned to us unopened and unused with the original presentation box, with any protective packaging and any cards or tags included. All returns are quality checked and items that do not meet our returns policy will be declined and may be sent back to you.
Refunds that are accepted will be credited to the payment method used to place the order (excluding the initial delivery cost). We are unable to issue refund receipts.
For International deliveries we also offer a 14 day returns policy from the date of receipt.
Please allow up to 28 days from the day we receive the returned item(s) for refunds to be processed.
If for any reason, you wish to return a product bought from ArtTravels, your statutory rights are not affected under the Distance Selling Regulations.
Items are returned at the customer’s own expense and risk. For larger items such as easels, boards and print racks, we recommend insuring your return and that you obtain a free Certificate of Posting as we cannot be held responsible for any returns that arrive damaged or fail to arrive.
Please don’t hesitate to contact our friendly customer care team if you would like further information or clarification, who will be happy to help.
ArtBoutique DAMAGED PRODUCT
We do make every effort to ensure your order is delivered in good condition however, occasionally some products can get damaged during delivery so we please ask you inspect your order upon receipt.
If your order has arrived damaged, you must email us photos within 3 days of receiving your order.
If an item in your order is faulty, you must email us photos within 7 working days.
Please email clear photos to us, including photos of how the box arrived at firstname.lastname@example.org and we will get back to you as soon as we can to resolve this.
If you have owned your item for longer than the above, we will deem your order as accepted.
We endeavour to ensure we meet our promised delivery times however, on occasion, there may be delays outside of our control. This can be due to demand during busy periods such as Sale & Christmas, as well as external courier delays, adverse weather and traffic delays. We will try our best to communicate known issues at point of order or as they arise, but cannot be held liable for any delays or failure to deliver which are beyond our control. This does not affect your statutory rights, and should you have any other queries or problems with your order do not hesitate to contact our friendly Customer Care team.
Of course, we understand if you have to cancel an item. Please let us know as soon as possible by contacting our Customer Care team email@example.com we have limited time to do so. If we cannot cancel your order then you can return it for a full refund within 30 days.
ArtBoutique PROMOTIONAL CODES
Promotional Codes are valid only with new orders placed online and for a limited period of time according to the expiry date displayed. Only one Promotional Code may be used per order, and they are not valid in conjunction with any other promotion or on sale or discounted items. ArtTravels reserves the right to refuse orders if it deems a Promotional Code is invalid.
For returns of items purchased using a Promotional Code, refunds will be given for the price paid after the discount is applied. Promotional Code discounts will not apply to replacement items; instead, if the offer is still valid, you should place a new order using the original Promotional Code.
Offers for Free Standard Delivery do not apply to Next Working Day Delivery.
ArtBoutique GIFT CERTIFICATES
ArtTravels' ArtBoutique Gift Certificates are non-transferable, valid for one year from the date of issue and are only redeemable on the ArtTravels website and in stores. They cannot be redeemed for cash. After a purchase has been made, any balance remaining will be retained as a credit with ArtTravels.co.uk, to be used for future orders. Refunds for items purchased using ArtTravels' ArtBoutique Online Shop Gift Certificates will be in the form of credit with ArtTravels.co.uk. This does not affect your statutory rights.
By submitting any content to us, you warrant that it is your own original work or work that you are authorised to submit to the ArtTravels website. You or the owner of the work will still own the copyright in the content, but by submitting it to us you grant us an unconditional, irrevocable, non-exclusive, royalty-free, fully transferable, perpetual worldwide licence to use, publish and/or transmit, and to authorise third parties to use, publish and/or transmit your content in any format and on any platform, either now known or hereinafter invented.
You agree that any content submitted will not contain offensive or abusive language, be libellous or defamatory, and does not infringe any patent, trademark, trade secret, copyright, or other intellectual or proprietary or privacy right of any party or individual. You guarantee that it does not contain software viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of the ArtTravels website or any computer software or hardware or telecommunications equipment. You agree that you will not use the ArtTravels website in any way that might constitute or encourage criminal conduct or give rise to civil liability, or for any commercial purpose. You undertake that you understand that processing of this information may involve transmissions over various networks and changes to the content to adapt to technical requirements, and agree that ArtTravels assumes no responsibility for the deletion or failure to store postings of content or other information submitted by you or other users to the ArtTravels website.
Submitting content or viewing content submitted by others on the ArtTravels website is entirely at your own discretion and risk. ArtTravels cannot be held responsible for the accuracy or completeness of that content and does not necessarily agree with or endorse any views expressed. We decline any obligation to monitor, review or edit any content posted by you or others on the ArtTravels website. We reserve the right to edit or refuse any content submitted at our sole discretion and to authorise third parties to do so. We accept no liability in respect of any content submitted by users and published by us or by authorised third parties.
If you are under 18, you confirm that you have the permission of your parent or guardian to submit content.
Should a customer qualify for a free sample, these will be automatically added to their basket and no extra cost or charge. Samples are subject to availability and while stocks last.
Free samples are limited to one per customer.
We expect the ArtTravels website to be a pleasant and fun and creative place to visit. To ensure this, we ask all users to abide by these guidelines and to let us know if they see them being crossed. Failure to abide by these guidelines may result in any submissions being removed.
1. Be polite, considerate and as clear as possible to avoid misunderstandings.
2. Feel free to engage in discussion and debate, but don’t be abusive or provocative or conduct personal attacks.
3. Avoid rows, rivalry, grudges or ganging up.
4. Ensure that anything you submit is not obscene or illegal (eg libellous, defamatory or in breach of copyright or any privacy laws).
5. And please don’t post spam, adverts or any other commercial content, and don’t misrepresent ArtTravels or attack us for your own commercial reasons.
for networking and collaboration enquiries email:
for any enquires about our online art supply shop email us at:
ArtHistory & ArtJournal
for any enquiries about articles and our journal, as well as our social media please email:
ArtBuy & ArtManagment
for artists wanting to join our management agency and for art collectors please feel free to contact: